If you’ve been in the quality profession for any length of time, you’ve probably noticed this pattern: (A) a new system of quality management is launched with tremendous fanfare; (B) the early stages are marked by a number of high-profile improvements; (C) after the initial success, the system struggles to maintain traction; (D) over time, the system gradually fades from view; then, (E) within a few years, whatever remains of the system has been abandoned.
This pattern repeats over and over, in every kind of company, in every kind of industry. Some companies have been down the same road many times. What is the common thread? Culture.
In this presentation, we’ll examine some of the myths and realities of the relationship between quality and culture:
- What is culture and where does it come from?
- Why does culture exert such a dominant influence?
- How is culture reinforced?
- Does quality management transform culture?
- How does the quality profession contribute to the cultural problem?
- What can we do to change the cultural environment?
Please join us on November 8th for an engaging discussion on this topic. The presentation will be followed by a time for questions and answers. See details on Time and Location at the bottom of this post.
Dr. J.R. Dickens is a Six Sigma Master Black Belt who holds a Ph.D. in mechanical engineering from Texas A&M University. From 1996 to 2011, J.R. served as the Director of Continuous Improvement for Temple-Inland Forest Products Corporation. During this time he earned credentials as a Quality Engineer, Quality Manager, and Six Sigma Master Black Belt. In his role at Temple-Inland, J.R. helped develop the company’s improvement strategy and served as a trainer and coach to more than 100 Black Belts and 500 Green Belts. In 2011, J.R. relocated to Colorado and launched Woodland Park Research Group, LLC where he continues to provide training and consulting as a Master Black Belt. J.R. volunteers for SCORE where he has served as a business mentor, workshop instructor, chapter leader, and district leader. He is also active in the Pikes Peak Section of ASQ. J.R. is an aircraft owner as well as a classical musician. He enjoys hiking, camping, and skiing in the mountains of Colorado.
Dinner and Networking begins at 5:30p
Presentation begins at 6:30p
6001 Woodmen Rd.
Colorado Springs, CO 80923
We meet in Conference room #2 (on the ground level next to the cafeteria)